Terms & Conditions


Processing time

The time we need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

North America: 1-3 weeks

Europe: 1-3 weeks

Australia, New Zealand and Oceania: 1-2 weeks

Asia Pacific: 1-2 weeks

Latin America and the Caribbean: 1-3 weeks

North Africa and the Middle East: 1-3 weeks

Sub-Saharan Africa: 1-3 weeks

We will do our best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns & Exchanges

We gladly accept returns and cancellations

Contact me within: 3 days of delivery.

Ship items back within: 14 days of delivery.

Request a cancellation within: 6 hours of purchase

The following items can’t be returned

Because of the nature of these items, unless they arrive damaged or defective, We can’t accept returns for:

  • Original Artwork
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Questions about your order? Please contact us at aivypaint@gmail.com if you have any problems with your order.


Kindly note that we will not be held responsible for any product(s) purchased from Society6. Please contact Society6 for enquiry regarding on your purchase.